Feb. 15th, 2010

thesilversiren: (harley & ivy get caught)
One of the stories now flooding the mainstream news, but already over the Twittersphere was Kevin Smith being ejected from a Southwest Airlines flight. He was told it was because he violated their "Customers of Size" policy (which says that any customer who is unable to lower both armrests must purchase two seats). Interestingly enough, Smith HAD purchased two seats on his original flight, but when on standby for an earlier flight was only able to get one. And was able to lower the armrests. Yet was still asked to leave.

Southwest of course, is embarrassed. They offered him a voucher, he was able to get on a later Southwest flight (again, in a single seat where this pilot deemed he wasn't too fat to fly). But by that point in time, he'd already tweeted to all his followers everything that had happened. And when Southwest's official apology went up, it was basically too late.

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thesilversiren

July 2011

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